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  • #1

    CCNA Voice: New Questions

    Question 1

    If two phones share a line between them, what happens if the user of the first phone is using the line and the user of the second phone uses the Barge feature?
    A. The user of the first phone is notified of the Barge request.
    B. A three-way conference begins.
    C. The call is discontinued, but the first phone user and the second phone user are able to talk.
    D. The user on the first phone is knocked off the line, and the second phone user takes over the line.

    Answer: B


    Question 2

    What are two methods of displaying the device count of a particular IP phone type in Cisco Unified Communications Manager versions before 9.x? (Choose two)
    A. In Cisco Unified CM Administration, navigate to System > Licensing > License Unit Report.
    B. In Cisco Unified CM Administration, navigate to System > Licensing > License Unit Calculator.
    C. In Cisco Unified CM Administration, navigate to System > Licensing > Capabilities Assignment.
    D. In Cisco Unified CM Administration, navigate to Device > Device Settings > Firmware Load Information.
    E. In Cisco Unified Reporting, select System Reports > Unified CM Device Counts Summary.
    F. In Cisco Unified Reporting, select System Reports > Unified CM Extension Mobility.
    G. In Cisco Unified Reporting, select System Reports > Unified CM User Device Count.

    Answer: B E


    Question 3

    Which two steps in configuration must be completed to deploy Cisco Unified Personal Communicator? (Choose two)
    A. Each user must have a unique ID.
    B. The user ID is converted into a softphone device name.
    C. The users must power their PCs.
    D. Each user must provide a username and password.


    Answer: A B


    Question 4

    Which two protocols does Real-Time Monitoring Tool use to monitor system performance and device status? (Choose two)
    A. HTTPS
    B. TCP
    C. SMTP
    D. SNMP

    Answer: A B


    Question 5

    What tool is provided by Cisco Unity to actively, semi-intrusively monitor Unity system performance?

    A. Cisco Unity Performance Information and Diagnostics
    B. Cisco Unity Disaster Recovery Tools
    C. Microsoft Management Console
    D. Microsoft Windows Performance Monitor

    Answer: A


    Question 6

    After obtaining a License Unit Report from Cisco Unified Communications Manager, it shows you have 19 license units remaining. How many Cisco Unified Wireless IP Phone 7925 handsets will this quantity of licenses support?
    A. 3
    B. 4
    C. 5
    D. 19


    Answer: B


    Question 7

    The Cisco Unity Connection Report Harvester is stopped when what disk space capacity is reached by default?
    A. 75 percent
    B. 80 percent
    C. 85 percent
    D. 90 percent

    Answer: B


    Question 8

    Which protocol is used by a Cisco PoE switch to deliver voice VLAN information to a Cisco IP phone?
    A. Cisco Discovery Protocol
    B. User Datagram Protocol
    C. Transmission Control Protocol
    D. Session Initiation Protocol

    Answer: A


    Question 9

    Which is a method of modifying the System Default Greeting for a CUCM integrated user in Cisco Unity Connection?
    A. Use CUC Administration to navigate to Users > Edit User Basics, and then modify the Alias field.
    B. Use CUC Administration to navigate to Users > Edit User Basics, and then modify the First Name and Last Name fields.
    C. Use CUC Administration to navigate to Users > Edit User Basics, and then modify the Display Name field.
    D. Use CUCM Administration to navigate to User Management > End Users, and then modify the User ID.
    E. Use CUCM Administration to navigate to User Management > End Users, and then modify the Mail ID.

    Answer: C


    Question 10

    Which sequence of touch pad keys is used to reset a Cisco IP phone?
    A. #*#*#
    B. **#**
    C. ##*##
    D. *#*#*

    Answer: B


    Question 11

    Which three rules are valid transfer rules in Cisco Unity Connection? (Choose three)
    A. Standard
    B. alternate
    C. closed
    D. holiday
    E. nonstandard


    Answer: A B C


    Question 12

    Which command is used to verify that the Cisco IOS files that are needed to perform GUI administration are present?
    A. show running-config
    B. show version
    C. show flash
    D. show inventory

    Answer: C

    Explanation

    Transport Layer Security (TLS) is a successor to Secure Sockets Layer (SSL) protocol. TLS provides secure communications on the Internet for such things as e-mail, Internet faxing, and other data transfers. We should use IMAP (TCP/TLS) protocol to configure CUPC for secure voice messaging with Cisco Unity Connection.


    Question 13

    Which path would you use to implement end users in Cisco Unified Communications Manager Express using Cisco Configuration Professional?
    A. Configure > Unified Communications > Telephony Settings > User Settings
    B. Configure > Unified Communications > Users, Phones and Extensions > Phones
    C. Configure > Unified Communications > Users, Phones and Extensions > User Settings
    D. Configure > Unified Communications > Users, Phones and Extensions > Extensions
    E. Configure > Unified Communications > Users, Phones and Extensions > Phones and Users

    Answer: E


    Question 14

    Of the fields listed, which two fields are required to successfully create a phone user in Cisco Unified Communications Manager? (Choose two)
    A. Last Name
    B. PIN (and confirmation PIN)
    C. Primary Extension
    D. User ID

    Answer: A D


    Question 15

    When adding an IP phone to a Cisco Unified Communications Manager system, what two choices does an administrator have to add the phone to the system? (Choose two.)
    A. auto-registration
    B. FHSS provisioning
    C. IP phone configuration assistant
    D. manual provisioning
    E. Cisco Unified Serviceability


    Answer: A D

    Explanation

    You can automatically add phones that support either SCCP or SIP to the Cisco Unified Communications Manager database by using auto registration, manually by using the phone configuration windows, or in groups with the Bulk Administration Tool (BAT), If you do not use auto registration, you must manually add phones to the Cisco Unified Communications Manager database.

    Question 16

    Which three items are required to provision core telephony seivice on the Cisco Unified Communications Manager Express router? (Choose three)
    A. MAC address
    B. IP source address
    C. dial peer
    D. ephone
    E. max-dn
    F. max-ephone


    Answer: B E F


    Question 17

    You are connecting your voice gateway to the PSTN through digital lines. What is the command you should use for clocking synchronization?
    A. clock source line
    B. clock source internal
    C. clock source free-running
    D. clock source external

    Answer: A


    Question 18

    Which is a voice signaling protocol that is used between telephone company Corporate Offices around the world?
    A. SIP
    B. H.323
    C. SS7
    D. MGCP 1.0

    Answer: C


    Question 19

    Which two procedures should be used to search for unassigned directory numbers? (Choose two)
    A. Route Partition
    B. Directory Number
    C. Phone Number
    D. Phone Serial Number


    Answer: A B


    Question 20

    What type of CDR and CMR files can be downloaded from the call manager server?
    A. XLS
    B. PDF
    C. PPT
    D. CSV

    Answer: D


    Question 21

    Which two choices are used to remove unassigned DN in Cisco Unified Communications Manager? (Choose two)
    A. Route Plan Report
    B. dial rules
    C. Bulk Administration
    D. Dialed Number Analyzer


    Answer: A C


    Question 22

    MGCP gateway is registered with Cisco Unified Communications Manager, but does not appear in the Cisco Unified Communications Manager Administration Page. Which performance and monitoring seivice must be restarted?
    A. Cisco RIS data collector
    B. Cisco DirSync
    C. Cisco IP Manager Assistant
    D. Cisco Bulk Provisioning Service

    Answer: A


    Question 23

    Which protocol should be enabled on a Cisco switch so that AutoQoS will be applied to recognized Cisco IP phones?
    A. Cisco Discovery Protocol
    B. 802.1Q
    C. Inter-Switch Link
    D. Transmission Control Protocol

    Answer: A


    Question 24

    What are the three methods that are used to create end users in Cisco Unified Communications Manager? (Choose three)
    A. manual entry
    B. manual copy of user object
    C. bulk import
    D. LDAP authentication
    E. LDAP import
    F. synchronization via LDAP


    Answer: A C F


    Question 25

    How does Cisco Unified Personal Communicator control the desk phone of users?

    A. IP address
    B. CTI
    C. SSH
    D. SCCP


    Answer: B


    Question 26

    What defines a report user as a Manager as opposed to just a User in the CAR reporting tool?
    A. The account of the report user is referenced in the Manager User ID field of another user’s account.
    B. The account of the report user is a member of the Standard CAR Manager Users Group.
    C. The Manager check box is checked in the CAR User Configuration page.
    D. Managers log in to a different CAR Reports tool than users do.

    Answer: A


    Question 27

    Which URL is the correct URL with which to access the Cisco Unified Reporting tool in Cisco Unified Communications Manager?
    A. https://ip_address/cucreports
    B. https://ip_address\cucreports
    C. https://ip_address/cucadmin
    D. https://ip_address/ccmreports
    E. https://ip_address\ccmreports


    Answer: A


    Question 28

    Which Cisco Unified Communications Manager monitoring view in RTMT can display graphs for registered phones and calls in progress?
    A. Database Summary
    B. Gateway Activity
    C. CallManager Summary
    D. Device Search


    Answer: C


    Question 29

    What are three methods used by the administrator to integrate the LDAP directory in a corporate organization? (Choose three)
    A. User provisioning
    B. User authentication
    C. User lookup
    D. User login
    E. User password
    F. User default settings

    Answer: A B C


    Question 30

    When a phone that is registered as a Skinny Client Control Protocol device goes off hook, which counter gets incremented until it goes back on hook?
    A. CallsAttempted
    B. CallsActive
    C. CallsInProgress
    D. CallsCompleted


    Answer: C
    Tags: None
    • Stuck
  • #2
    Question 31

    Which two RTMT reports display information about completed calls? (Choose two)
    A. Alert Summary
    B. Call Activities
    C. Performance Protection
    D. Device Statistics
    E. Server Statistics
    F. Service Statistics



    Answer: B C


    Question 32

    You receive a call from a remote location that the fax machine cannot dial out, but all the IP phones are working. What is the cause of this problem?
    A. The POTS line is down.
    B. Cisco Unified Communications Manager is down.
    C. The PoE switch has lost power.
    D. The VLAN assignment is incorrect.

    Answer: A


    Question 33

    What are the two Cisco Unity Connection built-in reporting interfaces? (Choose two)
    A. Cisco Unified Reporting
    B. Cisco Unity Connection Reporting
    C. Cisco Unity Connection Serviceability Reports Tool
    D. Cisco Unified Serviceability Reports Archive


    Answer: C D


    Question 34

    A Cisco Unity Connection administrator has set up a shared mailbox for a group of users and configures their extensions to forward to voicemail if the call is unanswered. Users report that callers are not reaching the mailbox and hear only the default system message. What must be configured to resolve the issue?

    A. direct routing rule
    B. forwarded routing rule
    C. system distribution list
    D. search space

    Answer: B


    Question 35

    What is the name of the software that allows for LDAP synchronization of user information into Cisco Unified Communications Manager?

    A. Active Directory
    B. DirSync
    C. DomainImport
    D. Session Initiation Protocol

    Answer: B


    Question 36

    Which server collects information about the availability and communication capability of a user?
    A. Cisco Unified Communications Manager
    B. Cisco Unified Presence
    C. Cisco Unified MeetingPlace
    D. Database application


    Answer: B


    Question 37

    Which Cisco voice messaging components support active-passive redundancy?
    A. Cisco Unity Express
    B. Cisco Unified Communications Manager Business Edition
    C. Cisco Unity
    D. Cisco Unity Connection


    Answer: C


    Question 38

    By default, when Cisco Unity voice mailbox subscribers (using Cisco Unity on Microsoft Exchange) have exceeded the “prohibit send and receive” setting of their mailbox size, where does a message from an unidentified caller go?
    A. nowhere (It is deleted.)
    B. the subscriber’s mailbox, but it is unavailable until some messages are deleted
    C. the subscriber’s mailbox, with warning
    D. the system administrator mailbox
    E. the Unaddressed Messages distribution list

    Answer: E


    Question 39

    Which three options are used for adding phones to Cisco Unified Communications Manager using autoregistration? (Choose three)

    A. phone template
    B. device pool
    C. starting directory number
    D. phone button template
    E. calling search space
    F. partition
    G. external phone number mask
    H. common phone profile

    Answer: C F G


    Question 40

    Which four tasks does RTMT allow an administrator to perform? (Choose four)
    A. View syslog messages.
    B. Generate alerts when threshold is below or above user-configured.
    C. Monitor a set of predefined management objects that monitor the health of the system.
    D. Collect information and traces about errors or alerts that exist in the RTMT.
    E. Reboot the system.
    F. Perform incremental backups.
    G. Export CDR.

    Answer: A B C D


    Question 41

    When you configure a T1 CAS PSTN Interface, which command instructs the router to receive its interface clocking from the service provider?
    A. linecode b8zs
    B. clock source line
    C. ds0-group 1 timeslots 1-24
    D. clock source internal

    Answer: B


    Question 42

    Which menu path takes you to the CAR report that should be run to determine the length of long distance calls made from a company?
    A. Bills > Individual
    B. Bills > Department
    C. Top N > By Duration
    D. Top N > Number of Calls


    Answer: C


    Question 43

    Which type of Cisco Unified Communications Manager user sends authentication in line with a request to read or write information to a CDR or CAR database?

    A. end user
    B. LDAP user
    C. application end user
    D. authentication user


    Answer: C


    Question 44

    Which service allows the network to provide better or special services to a set of users and applications at the expense of other users and applications?
    A. QoS
    B. dial plans
    C. route patterns
    D. dial peers

    Answer: A


    Question 45

    Which standard will support call forwarding?
    A H.450.3
    B. H.323
    C. RFC 2833
    D. H.450.2


    Answer: A


    Question 46

    Which two signaling messages would you see on a network containing both Cisco Skinny and third-party IP phones that are registered to a Cisco Unified Communications Manager? (Choose two)

    A. off hook
    B. station invite
    C. invite
    D. invitation


    Answer: A C


    Question 47

    What is the service parameter that determines whether or not CDRs will be generated?
    A. CDR Enabled Flag
    B. Call Diagnostics Enabled
    C. Display FAC in CDR
    D. SDL Trace Flag Enabled


    Answer: A


    Question 48

    Which service must be activated to locate the CDR Analysis and Reporting tool under the Tools section in Cisco Unified Serviceability?
    A. Cisco CAR Web Service
    B. Cisco Messaging Interface
    C. Cisco WebDialer Web Service
    D. Cisco UXL Web Service

    Answer: A


    Question 49

    Which option is the Cisco recommended mechanism for delivering voice payload?
    A. IntServ
    B. DiffServ
    C. policing
    D. shaping


    Answer: B


    Question 50

    Which two methods are used to initiate the creation of a directory number while performing GUI Administration of Cisco Unified Communications Manager? (Choose two)

    A. Follow Call Routing > Directory Number menu and choose Add New.
    B. Follow Device Device > Settings Directory Number menu and choose Add New.
    C. Under User Management, choose Device Association > Create New.
    D. When you create the phone, choose either line option from the Association Information menu.


    Answer: A D


    Question 51

    Which service is responsible for generating reports in Cisco Unity Connection?
    A. Connection Reports Data Harvester
    B. Cisco DirSync
    C. Connection Server Role Manager
    D. Connection Mailbox Sync

    Answer: A


    Question 52

    Which tool can be used to migrate and import users into Cisco Unity Connection?
    A. .xls
    B. COBRAS
    C. TFTP
    D. SFTP



    Answer: B


    Question 53

    Which protocol is used by a Cisco IP phone to learn the voice VLAN ID from the Cisco switch to which it is connected?
    A. Dynamic Host Configuration Protocol
    B. Trivial File Transfer Protocol
    C. Network Time Protocol
    D. Cisco Discovery Protocol

    Answer: D


    Question 54

    Which two choices are Cisco gateway control protocols? (Choose two)
    A H.323
    B. TCP/IP
    C. IETF
    D. SIP
    E. RTFMP
    F. UDP

    Answer: A D


    Question 55

    Which option will only display for unassigned directory numbers?
    A. Active check box
    B. Allow Control of Device from CTI
    C. Retain this destination in the call forwarding history
    D. Use Device Pool Calling Party Transformation CSS


    Answer: A


    Question 56

    What are two methods of invoking a manual system backup of Cisco Unified Communications Manager? (Choose two)
    A. Using the CLI, via the command, utils disaster_recovery backup.
    B. In Cisco Disaster Recovery System, navigate to Backup > Manual Backup.
    C. In Cisco Disaster Recovery System, navigate to Backup > Backup Device.
    D. In Cisco Disaster Recovery System, navigate to Backup > Scheduler.
    E. In Cisco Unified CM Administration, navigate to Bulk Administration > Upload/Download Files.
    F. In Cisco Unified CM Administration, navigate to Bulk Administration > Import/Export > Export.

    Answer: A B


    Question 57

    A network administrator uses autoregistration to register IP phones to Cisco Unified Communications Manager. Later, the administrator changes the DN of the autoregistered phone to free the DN in the autoregisteration range. After a certain amount of time, the phones fail to autoregister, displaying “Error DB Config” or a similar message on the IP Phone screen. What is the root cause of this issue?
    A. The network is down.
    B. Cisco Unified Communications Manager server is down.
    C. The phone is faulty.
    D. The DNs are marked as unassigned.

    Answer: D


    Question 58

    Which four fields are required when manually configuring IP phones in Cisco Unified Communications Manager? (Choose four)

    A. MAC Address
    B. IP Address
    C. Hunt Group
    D. VLAN ID
    E. Device Pool
    F. Phone Button Template
    G. Dial Peer
    H. Device Security Profile


    Answer: A E F H


    Question 59

    Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager?

    A. 2000
    B. 2443
    C. 5060
    D. 5061


    Answer: A


    Question 60

    Which two statements about COR lists are true? (Choose two)
    A. If there is no outgoing COR list applied, the call is routed.
    B. If there is no outgoing COR list applied, the call is blocked.
    C. If there is no incoming COR list applied, the call is routed.
    D. If there is no incoming COR list applied, the call is blocked.


    Answer: A C

    Comment

    • #3
      Question 61

      The display on a phone shows the message “Error DB Config” when trying to register to Cisco Unified Communications Manager via auto registration. Which two options are ways to fix the problem? (Choose two)

      A. Add to the range of auto registration DNs.
      B. Restore only valid directory numbers using the CAR tool.
      C. Delete the device, and its directory number will be deleted automatically.
      D. Navigate to System > Route Plan Report > Unassigned DNs > Delete Selected

      Answer: A D


      Question 62

      Which server does Cisco recommend that you configure before a CUCM backup?
      A. SFTP
      B. FTP
      C. SNMP
      D. TFTP

      Answer: A


      Question 63

      The Cisco Unity DiRT program is recommended for which task?
      A. daily system backups
      B. live backups while the system is in production use
      C. making a full image of the Cisco Unity server
      D. upgrading Cisco Unity to a new version or migrating to a new server


      Answer: D


      Question 64

      A Cisco IP phone fails to register with the Cisco CallManager. Which choice should be checked first to isolate the issue?

      A. Cisco Discovery Protocol is enabled on the switch.
      B. The phone generates dhcp request packets.
      C. The phone generates TFTP request packets.
      D. Delete and re-create the phone.

      Answer: B


      Question 65

      An engineer is troubleshooting call quality issues between central headquarters and a remote branch location. When on an active call, the engineer watches the call statistics on the IP phone and notices that the max jitter is 100 ms.
      What is the maximum amount of jitter that the engineer should set to maintain a high-quality call?
      A. 5 ms
      B. 50 ms
      C. 10 ms
      D. 30 ms

      Answer: D

      Explanation

      There are some recommended requirements for high-quality voice calls:
      + End-to-end (one-way) delay: 150 ms or less
      + Jitter: 30 ms or less
      + Packet loss: 1% or less

      Question 66

      Which standard protocol is utilized for signaling between the Cisco Unified Communications Manager Express router and the Cisco Unity Express module?
      A. SCCP
      B. HTEMS
      C. SIP
      D. XCP


      Answer: C


      Question 67

      What does Cisco recommend as the maximum number of ports and users for Cisco Unity Connection on a single server?
      A. 100 ports, 10,000 users
      B. 250 ports, 20,000 users
      C. 250 ports, 50,000 users
      D. 500 ports, 20,000 users

      Answer: B


      Question 68

      Refer to the exhibit.

      A user was imported to Cisco Unity Connection through LDAP integration. The user was later deleted from Active directory. What would happen to the user in Cisco Unity Connection?
      A. User would get purged immediately.
      B. User would be converted to a permanent Cisco Unity Connection legacy user in 24 hours.
      C. User would get purged in 24 hours.
      D. User would be converted to a permanent Cisco Unity Connection legacy user immediately.

      Answer: B


      Question 69

      Which three choices are functions or features of Cisco Unity Connection? (Choose three)
      A. video-enabled messaging through converged networks
      B. text-to-speech, which allows access to Exchange emails from a telephone
      C. voice-enabled message navigation
      D. voice-enabled dialing to external users
      E. automated attendant capabilities
      F. automated call rerouting to agents through round robin, longest idle, or broadcast

      Answer: B C E


      Question 70

      You are assigned the task of performing a manual backup of CDR data. Which account has access to the DRS by default?
      A. Platform Administrative account
      B. Application end users account
      C. Master Agent account
      D. Cisco License Manager account

      Answer: A


      Question 71

      What is the function for the Restart button of a configured IP phone in the Phone Configuration window under Cisco Unified Communications Manager web administration page?

      A. It means a restart for the firmware and the configuration.
      B. It means unregistering and then registering the phone again with the Cisco Unified CM.
      C. It means to unregister the phone from the Cisco Unified CM.
      D. There is no Restart button in the Cisco Unified CM.

      Answer: B


      Question 72

      Which choice reduces the call quality?
      A. high bitrate
      B. low bitrate
      C. number of endpoints (phones)
      D. CPU usage

      Answer: B


      Question 73

      What should be installed on a Cisco IP phone if a user wants information to display in any language other than English?
      A. locale installer
      B. media resources
      C. language bundle
      D. run update


      Answer: A


      Question 74

      Which two seivices must be running to enable report publishing for RTMT? (Choose two)
      A. Cisco RIS data collector
      B. Cisco RTMT Reporter servlet
      C. Cisco Serviceability Reporter
      D. Cisco Trace Collection servlet
      E. Cisco Trace Collection Service
      F. Cisco Extended Functions

      Answer: B C


      Question 75

      You successfully added a call park feature for the IP phone that is registered with Cisco Unified Communications Manager Express. What needs to be done on Cisco Unified CME for the call park softkey to appear on the IP phone screen?
      A. Restart the IP phone.
      B. You do not need to do anything. It will appear once the configuration is done.
      C. You cannot add the call park feature to an existing configured IP phone. You have to delete the IP phone configuration first, and then start configuring it again.
      D. The call park feature is not supported on Cisco Unified CME.

      Answer: A


      Question 76

      Adam is the network administrator of a company. He finds out that CDR files are being collected and pushed to the CDR Repository node but the files are not getting transferred to third-party billing servers. Which seivice should be restarted as a troubleshooting step?
      A. CDR agent
      B. CDR Repository Manager
      C. CDRonDemand
      D. Cisco CallManager

      Answer: B


      Question 77

      Which two features must be specified when you perform a manual backup of Cisco Unified Communications Manager to a network directory destination? (Choose two)
      A. file extension
      B. schedule date and time
      C. server name
      D. TFTP server IP address
      E. transport method (ftp, tftp)
      F. user name

      Answer: C F


      Question 78

      What procedure should an administrator apply to delete a directory number from CUCM database?
      A. Call Routing > Route Plan Report
      B. Call Routing > Delete DN
      C. Phone Directory > Delete DN
      D. Delete > Phone Directory

      Answer: A


      Question 79

      When someone is troubleshooting a network issue, what should be the first step acccording to troubleshooting methodology?
      A. Define the problem.
      B. Gather the facts.
      C. Document the facts.
      D. Consider the possibilities.


      Answer: A


      Question 80

      Which file extension is used with the Bulk Administration Tool to automatically populate and insert data into the database when adding users in bulk?
      A. CSV
      B. RAR
      C. NTP
      D. TAR


      Answer: A


      Question 81

      How would you add or delete users after you have configured your Cisco Unified Communications Manager to use your LDAP corporate directory for end users considering that you are not using Cisco Unified Communications Manager 9.x or later?
      A. Add or delete the user in UCM User Management tab.
      B. Add or delete the user in your LDAP corporate directory.
      C. Check the Delete User check box in UCM user list, or click the Add New User button in UCM user list.
      D. Use either option A or B; both accomplish the same thing.

      Answer: B


      Question 82

      How does the following configuration affect calling privileges?

      ICOMM_ROUTER(config)#dial-peer cor list 911-LOCAL
      ICOMM_ROUTER(config-dp-corlist)#member 911
      ICOMM_ROUTER(config-dp-corlist)#member LOCAL
      ICOMM_ROUTER(config-dp-corlist)#exit
      A. Anyone assigned to this COR list can make 911 calls only.
      B. Anyone assigned to this COR list can make local calls only.
      C. Anyone assigned to this COR list can make either 911 or local calls.
      D. Anyone assigned to this COR list can make long distance calls only.


      Answer: C


      Question 83

      What is the default alert level of a performance counter object in Cisco Unified Real-Time Monitoring Tool?
      A. warning
      B. notice
      C. debug
      D. informational

      Answer: A


      Question 84

      Changes that are made to the directory numbers in Cisco Unified Communications Manager 8.x are stored in which database?
      A. IBM Informix
      B. CAR database
      C. SQL database
      D. TimesTen

      Answer: A


      Question 85

      How fast can Cisco Unified Communications Manager generate CDR and CMR files?
      A. One CDR file and one CMR file every second for up to 1 minute
      B. One CDR file and one CMR file every minute for up to 1 hour
      C. Ten CDR files and ten CMR files every hour for up to 1 day
      D. Ten CDR files and ten CMR files every day for up to 1 week


      Answer: C


      Question 86

      Which port is configured for connection to the PSTN?
      A. T1
      B. FAS
      C. FXS
      D. FXO

      Answer: D


      Question 87

      Which service will the reporting system use in Cisco Unified Communications Manager?
      A. Cisco Tomcat service
      B. Cisco CDR service
      C. Cisco CAR service
      D. Cisco CLI Functionality service


      Answer: A


      Question 88

      What should an administrator have access to during a system backup?

      A. CLI
      B. GUI interface
      C. DN interface
      D. user accounts

      Answer: A


      Question 89

      Which three options are the correct methods to implement end users in Cisco Unified Communications Manager? (Choose three)
      A. manually
      B. DHCP
      C. bulk import using BAT
      D. TFTP
      E. LDAP synchronization
      F. autoregistration

      Answer: A C E


      Question 90

      What is the interface type that you should use to connect a PSTN analog line to the VoIP network?
      A. FXS
      B. FXO
      C. E and M
      D. serial


      Answer: B

      Comment

      • #4
        Question 91

        How many passwords are utilized for each user in Cisco Unity Connection?
        A. 0
        B. 1
        C. 2
        D. 3


        Answer: C


        Question 92

        When a user calls a Cisco Unified Communications Manager telephone and another call is already in progress on that telephone, the calling user sees incorrect line identification information. Which configuration item is at fault?
        A. The calling user dialed the wrong number.
        B. The directory number exists in two partitions, but each line has different line identification information.
        C. The call was forwarded to another directory number.
        D. The line that was called cannot accept more than one call at a time.

        Answer: B


        Question 93

        A new user is unable to log into voice mail and no one is able to leave this user a voice-mail message. Which two options are causing the problem? (Choose two)
        A. The extension number was not configured in Cisco Unity Connection.
        B. The TUI settings are set to default.
        C. The mailbox size is too small.
        D. The DN was misconfigured in Cisco Unified Communications Manager.

        Answer: A D


        Question 94

        Which standard is applicable to prevent an unnecessary drop in QoS over an IP WAN connection?
        A. TCP/IP
        B. broadband Internet access
        C. H.450.3
        D. policy map

        Answer: C


        Question 95

        Which protocol allows Cisco Unified Communications Manager to take control of a specific port on a gateway?
        A. SIP
        B. H.323
        C. Q.931
        D. MGCP

        Answer: D


        Question 96

        Which industry standard method does Cisco Unified Presence incorporate for communication between different IM clients?
        A. Jabber XCP
        B. Jabber XML
        C. Jabber TCP
        D. Jabber TLS


        Answer: A


        Question 97

        Which type of data file is used for bulk import of users into Cisco Unity Connection?
        A. .xls
        B. .doc
        C. .csv
        D. .pdf

        Answer: C


        Question 98

        Cisco Jabber facilitates online communication through the use of all of these features except one. Which one?
        A. chat
        B. desktop sharing
        C. Microsoft SharePoint workspace integration
        D. Microsoft Outlook integration
        E. Presence
        F. video conferencing

        Answer: C


        Question 99

        Which three methods can be used to import multiple Cisco Unity Connection users at one time on a system that is integrated with Cisco Unified Communications Manager? (Choose three)
        A. AXL server
        B. LDAP connection
        C. user creation tool
        D. user import function
        E. XLS import
        F. You cannot import multiple users at one time.

        Answer: A B D


        Question 100
        When you use the Dialed Number Analyzer in Cisco Unified Communications Manager, how does the output get saved?

        A. as an analysis that only appears on the screen, so you must copy it to another it
        B. as a log file accessible through the GUI interface
        C. as a text file named dnaOutput calling party dialeddigits.xml on the Cisco Unified CM server
        D. as an XML file named dnaOutput callingparty dialeddigits .xml on your local PC

        Answer: D


        Question 101

        An administrator is attempting to add a new IP phone to the network. The phone does not register and continues to cycle through the registration process. The administration checks and notices that the IP address assigned to the phone is not correct network. What is the cause of this issue?
        A. The TFTP server is reconfigured
        B. The DHCP server is giving out false IP addresses
        C. The Cisco Unified Communication Manager is down
        D. The switch port that the phone is connected to is configured with the wrong voice LAN
        E. The PSTN gateway is down

        Answer: D


        Question 102

        Which method is used by Cisco Unified Communications Manager to provide IP phone line status information to Cisco Unified Presence?
        A. Cisco Unified Communications Manager IP Phone service Device Info
        B. SIP Publish
        C. LDAP synchronization
        D. XML-via-HTTP signaling
        E. SCCP Station Call information

        Answer: B


        Question 103

        When you attempt to add a phone to the Cisco Unified Communications Manager Express using the GUI interface, the error “No New Phone to Add” appears. Which command is causing the error?
        A. no auto-reg-ephone
        B. no service ephone-reg
        C. sip-ua no auto-reg-ephone
        D. stcapp ccm-group 1

        Answer: A


        Question 104

        Which two choices best describe call signaling and media flows? (Choose two)
        A. a process used to connect two parties calling
        B. audio or video or both transferred between two parties during conversation
        C. protocol for end-to-end users
        D. a flow of audio and instant messaging
        E. all call control signals being delivered through a channel
        F. data telephony, over a data network such as the Internet

        Answer: A B


        Question 105

        When creating users manually in Cisco Unity Connection, where is the user data maintained?
        A. IBM Informix database
        B. Local Cisco Unity Connection database
        C. LDAP
        D. Cisco Unified Communications Manager



        Answer: B


        Question 106

        Which method can be used to retrieve a call that is placed on hold from a Cisco IP phone?
        A. call hold
        B. call park
        C. call slot
        D. transfer call


        Answer: B


        Question 107

        Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three)
        A. Cisco Configuration Professional
        B. CPE
        C. CLI
        D. GUI
        E. TUI
        F. Cisco Security Device Manager

        Answer: A C D


        Question 108

        Which statement describes the reason that some of the user accounts that are imported from Cisco Unified Communications Manager into Cisco Unity Connection using AXL do not appear in the list of users that is found via AXL?
        A. The LDAP manager account password is incorrect.
        B. The DirSync service is not activated.
        C. The missing user accounts are not configured with a primary extension in the Cisco Unified Communications database.
        D. The missing user accounts had the Do Not List In Directory setting checked.

        Answer: C


        Question 109

        Which three models of configuration does Cisco Unified Communications Manager Express support? (Choose three)
        A. keyswitch
        B. PBX
        C. hybrid
        D. PSTN
        E. WAN
        F. voice gateway
        G. MOH

        Answer: A B C


        Question 110

        Which Cisco Unified Communications platform is being utilized?

        A. Cisco Unified Communications Manager Express
        B. Cisco Unified Presence
        C. Cisco Unity Connection
        D. Cisco Unified Communications Manager

        Answer: A


        Question 111

        Refer to the exhibit.

        Which object in the Cisco Unified Communications Manager Express GUI should you access to change a phone user password?
        A. CallerID/Name
        B. Telephone Number
        C. Login Name
        D. Phone Physical ID (Mac Address)

        Answer: D


        Question 112

        Click and drag the description of the signaling protocol on the left to the appropriate category on the right



        Answer:

        + H323: A standard that provides multimedia communication services – real-time audio, video, and data communications-over packet networks
        + MGCP: Uses call agents and provides the signaling capability for less-expensive edge devices.
        + SIP: Uses a modified form of the URL addressing scheme that is used within email that is based on the Simple Mail Transfer Protocol.
        + SCCP: Clients consume less processing overhead and can also be used to control FXS ports in a router to provide supplementary features.

        Question 113

        Which statement about the Cisco Unified Presence user, “IT Support,” is true?

        A. The user is logged into Cisco Unified Personal Communicator,
        B. The user is correctly associated with the appropriate Directory Number Line Appearance.
        C. The user has enabled the Do Not Disturb feature on the desk IP phone,
        D. The user has enabled the Do Not Disturb feature on Cisco Unified Personal Communicator.

        Answer: B


        Question 114

        What is the cause of the error message?

        A. The command auto-reg-ephone was not added under telephony-service CLI.
        B. There are no free licenses to add more phones.
        C. There is no free flash space to upload firmware for the phones.
        D. It is just an error message, and you only have to press OK.

        Answer: A


        Question 115

        When phones are divided in a group where all phones can answer a call, what is that setup called?
        A. call accounting
        B. call pickup
        C. call grouping
        D. intercom


        Answer: B


        Question 116

        What is the maximum number of lines that is supported by Cisco Unified IP Phone 7965?
        A. 2 lines
        B. 4 lines
        C. 6 lines
        D. 8 lines

        Answer: C


        Question 117

        Under Cisco Unified Reporting on the Cisco Unified Communications Manager, the Unified CM Device Counts Summary report provides what information?
        A. counts of each type of line, dial number, and device that is in use in the database
        B. counts of only unified messaging devices that are present
        C. counts of each type of device that is configured in Cisco Unified Communications Manager as endpoints
        D. counts of directory numbers that are within the Cisco Unified CM environment

        Answer: C


        Question 118

        How is the calendar information in Microsoft Exchange integrated into CUPS Presence signaling so that the Free/Busy status in an Outlook calendar can be mapped to the Available/Away Presence status?

        A. using WebDAV
        B. using SIP/SIMPLE
        C. using CTIQBE
        D. using XMPP

        Answer: A


        Question 119

        Which two layers are Cisco Unified Communications component layers? (Choose two)
        A. infrastructure layer
        B. data link layer
        C. network layer
        D. endpoints layer
        E. transport layer

        Answer: A D


        Question 120

        In which section of the user template is CoS configured in Cisco Unity Connection?
        A. Location
        B. Name
        C. Phone
        D. System

        Answer: C


        Question 121

        Which three choices are required for the boot process for a Cisco IP phone? (Choose three)
        A. TFTP services
        B. DHCP services
        C. voice VLAN
        D. routing protocol
        E. TCP/IP
        F. PortFast

        Answer: A B C


        Question 122

        You decide to increase the number of entries that can be held in the audit log. Where can you do this task?
        A. It cannot be done.
        B. It is done by saving old log files to a syslog server and removing them from the original log location.
        C. It is done in the Service Parameters configuration page.
        D. In CUC Administration, navigate to System > Settings > Advanced Reports.


        Answer: D


        Question 123

        Which path would you use to display the configuration of a phone in Cisco Configuration Professional?

        A. Configure > Unified Communications > Users, Phones and Extensions > Extensions
        B. Configure > Unified Communications > Users, Phones and Extensions > User Settings
        C. Configure > Unified Communications > Users, Phones and Extensions > Phones
        D. Configure > Unified Communications > Telephony Settings > User Settings
        E. Configure > Unified Communications > Users, Phones and Extensions > Phones and Users

        Answer: E


        Question 124

        Refer to the exhibit.

      ip dhcp pool IP Phones
      network 209.165.200.224 255.255.255.224
      option 150 209.165.200.225
      default-router 209.165.200.226
      domain-name cisco.com
      dns-server 209.165.200.226 209.165.201.1 209.165.202.129
      Which IP address will the IP phones be provided as the TFTP server?
      A. 209.165.200.225
      B. 209.165.200.226
      C. 209.165.201.1
      D. 209.165.202.129


      Answer: A


      Question 125

      What is the most important factor that contributes to network design availability and reliability?
      A. high availability
      B. data backup
      C. vendor-specific
      D. fault management

      Answer: A


      Question 126

      What are two methods of viewing lost packet statistics for a call between two Cisco Unified IP Phone 7945 phones that are registered to Cisco Unified Communications Manager? (Choose two)
      A During the call, press the Settings key twice in succession on one of the IP phones.
      B. During the call, press the Settings key, and then select Status > Call Statistics on one of the IP phones.
      C. During the call, press the Web Services key twice in succession on one of the IP phones.
      D. Find the completed call in Cisco Unified Serviceability > Tools > Dialed Number Analyzer.
      E. Find the completed call in CDR Analysis and Reporting > CDR > Search > By User Extension.
      F. Find the completed call in CDR Analysis and Reporting > System > Log Screens > Event Log.

      Answer: B E


      Question 127

      Which protocol is used between two Cisco IP phones once Cisco Unified Communications Manager Express connects a call?
      A. H.323
      B. RTP
      C. SCCP
      D. SIP

      Answer: B


      Question 128

      Your Cisco Unified Communications Manager system has extension mobility enabled for users of Cisco Unified Wireless IP Phone 7925 handsets and it is working properly. How would the user access the extension mobility login screen?
      A. Extension mobility is not available on wireless handsets.
      B. Power on the phone, and extension mobility automatically starts.
      C. Power on the phone, and navigate to System Options > Extension Mobility.
      D. Power on the phone, and navigate to Web Services > Extension Mobility.

      Answer: D


      Question 129

      Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965?
      A. Modify the Standard User softkey template.
      B. Copy the Standard User softkey template, name it, and add the requested features.
      C. Copy the Standard 7965 SCCP phone button template, rename it, and add the requested features.
      D. It is not possible to add a third DN and a BLF speed dial to the IP Phone 7965 IP.

      Answer: C


      Question 130

      What type of SIP trunk does a Cisco Call Back support?
      A. QSIG enable
      B. QUERTY enable
      C. 802.1q
      D. ISL

      Answer: A


      Question 131

      What are three client applications that interface directly with Cisco Unified Presence? (Choose three)
      A. Cisco Unified Personal Communicator
      B. Cisco Jabber Video for Telepresence
      C. Cisco IP Communicator
      D. Cisco Jabber
      E. Cisco Unified Mobile Connector
      F. Microsoft Lync
      G. Microsoft Messenger
      H. Microsoft Office Communicator

      Answer: A D E


      Question 132

      An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint?
      A. 2
      B. 3
      C. 4
      D. 5
      E. 6

      Answer: B

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